Dedication to Customer Satisfaction
At Solnovo, we are dedicated to delivering a superior
customer experience. To help ensure that we follow through on our goal, we
have implemented a comprehensive process that encompasses tools, procedures
and feedback mechanisms designed to earn the greatest satisfaction possible
from each and every customer.
When you select Solnovo as your consulting partner, you gain a partner who
places the highest priority on your satisfaction with us. From fixing any
problems you may have, to exceeding your expectations each time you interact
with us, our goal is to continually improve your relationship with Solnovo.
As part of our relationship, we keep a continual dialogue going with you
where your issues and expectations are discussed and documented. This gives
us an opportunity to gain valuable feedback on how we can provide the
greatest value compared to other IT providers. We don't just assume that we
understand your company's needs; we have a defined process to listen to your
needs and ask you how best we can meet them.
Cisco Systems Awards Solnovo Customer Satisfaction Excellence Designation
Cisco Systems has
recognized Solnovo for the tenth
consecutive quarter for its
commitment to exceptional customer
service by awarding it with Cisco
Channel Customer Satisfaction
Excellence designation.
Customer Satisfaction Excellence is
the highest distinction a partner
can achieve within the Cisco Channel
Partner Program. Solnovo is noted
for Customer Satisfaction Excellence
in the Cisco Partner Locator (www.cisco.com/go/partnerlocator)
with a special star indicator
representing its achievement.
Customers, Cisco personnel, and
partners will be able to identify
Solnovo as having achieved
outstanding customer satisfaction as
part of Cisco’s worldwide assessment
process.
Channel Customer Satisfaction
Excellence assessment is based upon
the customer satisfaction results
captured in the Cisco managed
customer satisfaction survey
process. At Solnovo, we are very proud of our survey results, so we post the summary of our results monthly in the tables below. These results are for surveys sent by Cisco for Cisco's 2008 Fiscal Year.
