Solnovo SmartCare
-
Verifies that your network is secure and efficient -
Delivers dashboard visibility into network performance
-
Provides information to better manage and improve your network
-
Reduces the time and effort necessary to keep your network running
optimally
-
Allows you to foresee potential problems before they impact your
business
-
Offers you the combined advantages of Cisco and
Solnovo in a
single service offering
The Solnovo SmartCare Service is a unique, powerful services platform that enables Solnovo to build the next generation of personalized services for our SMB and Midmarket customers. With this innovative network services platform, Solnovo combines Cisco intellectual property, delivery infrastructure, and tools with value-added capabilities in a unique offering tailored to your customers' needs. Solnovo SmartCare delivers comprehensive network care and improvement by providing network-wide technical services, proactive network monitoring, assessments and remote software repairs as well as advanced technology planning services for our customers.
Solnovo SmartCare Service: A Collaborative Operate and Optimize Service
Solnovo SmartCare Service is an innovative new service offered by Solnovo that combines network-wide technical support with proactive network monitoring, assessments and remote repairs that:
There are only so many hours in the day. Do you really want your employees spending valuable time managing your business's information technology systems?
Increasingly, many small and medium-sized businesses are saying "no." Instead, they are out-tasking the management of some or all IT functions to service providers like Solnovo. Their goals: to boost efficiency, reduce costs, and enhance customer satisfaction, among other beneficial results.
At the same time, businesses understand that to further enhance efficiency and trim costs, they need more sophisticated applications, such as Unified Communications, videoconferencing, and mobility, says Jan Dawson, vice president of U.S. enterprise practice for Ovum Research. But some smaller businesses lack the resources or budget necessary to buy, install, manage and maintain such applications themselves. "They see the benefits," Dawson says. "But they also think those applications are beyond their capabilities."
Solnovo SmartCare Service: Benefits and Efficiencies
Out-tasking some, or all, IT functions offers a business many benefits.
Improved operational efficiency. Rather than dedicating an employee (or several) to maintain network security or other tasks, you can have a Solnovo manage it for you. This helps free employees to handle tasks more directly related to your core business, which, in turn, helps enhance their efficiency and your business's bottom line.
Enhanced customer satisfaction. By increasing efficiency, many managed services, such as unified communications, also help improve customer satisfaction.
Reduced costs. A service provider may use its own hardware, such as a network firewall, to provide your business a managed service. As a result, your can use your capital for marketing, staffing, or other areas rather than hardware.
Keep your staff lean. A family-owned distributor with 88 employees, has no internal IT staff, nor any plans to develop one. "For the money we'd spend (on IT staff), we could add more customer-service reps, and get more for our money," says J. Honer, chief operating officer. They use a managed services offered by Solnovo, using end-to-end Cisco technology, for its converged voice and data network.
Easier budgeting. Managed service providers typically charge a fixed monthly fee, which makes budgeting easier and predictable.
The ability to take advantage of advanced technology. Solnovo gives your business access to he latest technologies, without the need to develop in-house expertise to manage those technologies.
Increased agility and flexibility. Out-tasking to Solnovo enables you to quickly increase or decrease network resources as needed.
